{"id":377,"date":"2025-02-27T18:07:25","date_gmt":"2025-02-27T18:07:25","guid":{"rendered":"https:\/\/outboundhotels.com\/mammoth\/?page_id=377"},"modified":"2026-02-18T22:48:51","modified_gmt":"2026-02-18T22:48:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/outboundhotels.com\/mammoth\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;center&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; zindex=&#8221;1&#8243; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; 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background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_custom_heading text=&#8221;Frequently Asked Questions&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;default&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is Mammoth Mountain open?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Yes. Please visit their website for additional Information. <a href=\"https:\/\/www.mammothmountain.com\/\" target=\"_blank\" rel=\"noopener\">Mammoth Mountain<\/a>.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How do I get a lift ticket?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Please call 1-800-MAMMOTH and visit their <a href=\"https:\/\/www.mammothmountain.com\/\" target=\"_blank\" rel=\"noopener\">website<\/a> for ticket information.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;When is check-in and check-out?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Guest check-in begins at 4:00 pm, and check-out is at 11:00 am. If you will be arriving early, you are certainly welcome to start enjoying our <a href=\"\/mammoth\/amenities\/\">amenities<\/a> while we hold your bags and get your room ready for you.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Do you have on-site options for dining?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Yes, Outbound Mammoth features a few different options for your stay:<\/p>\n<ul>\n<li><a href=\"https:\/\/outboundhotels.com\/mammoth\/restaurants-bars\/bar-sierra-in-mammoth-lakes\/\">Bar Sierra,<\/a> our Mammoth Lakes restaurant and bar. Serving lunch and dinner, craft cocktails and local brews. Check the <a href=\"https:\/\/outboundhotels.com\/mammoth\/restaurants-bars\/bar-sierra-in-mammoth-lakes\/\">website<\/a> for times and menus.<\/li>\n<li>An exceptional <a href=\"https:\/\/outboundhotels.com\/mammoth\/restaurants-bars\/lobby-wine-bar\/\">Lobby Wine Bar<\/a> with a fresh selection of hard to find domestic and international wines, a guest and local favorite alike.<\/li>\n<li><a href=\"https:\/\/outboundhotels.com\/mammoth\/restaurants-bars\/cafe-crepe\/\">Cafe Cr\u00eape Food Truck<\/a>, an on-site food truck dishing out authentic sweet &amp; savory cr\u00eapes, and a long list of handcrafted specialty drinks, juices, and espresso drinks.<\/li>\n<\/ul>\n<p>Be sure to view our <a href=\"\/mammoth\/restaurants-bars\/\">Bevs + Bites<\/a> page for additional info on each of the above, operating hours, special events, and more.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Do you have roll-away beds or cribs?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]We do not offer roll-away beds or cribs. Occupancy for a room with a king bed is two people max, with two beds, is four people max, with the exception of Condos which sleep six.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;What is the hotel cancellation policy?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Cancellation policies vary by season and reservation type; please refer to the specific policy details listed on the booking page at the time of reservation for full terms and conditions.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Do you allow pets?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Yes, Fido is invited to enjoy our pet-friendly resort in Mammoth Lakes. We allow up to two dogs at a $50 per night. No more than two dogs per room, please. Dogs must be 100lb or under. If you do not register them at the front desk, there is an additional fee.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Is there a resort fee?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Yes, there is a $25 + tax ($29.05) nightly resort fee per room. This fee includes the following:<\/p>\n<ul>\n<li>Complimentary Guest Parking<\/li>\n<li>Resort-wide high-speed Wi-Fi<\/li>\n<li>In-room kettle with coffee and tea set up<\/li>\n<li>24-hour coffee, tea &amp; hot chocolate service in the Lobby<\/li>\n<li>Outdoor swimming pool &amp; hot tub access<\/li>\n<li>Indoor fitness, sauna &amp; steam room access<\/li>\n<li>Use of filtered water bottle refill stations throughout property<\/li>\n<li>Complimentary use of the following partner amenities <em>(based on availability)<\/em>:\n<ul>\n<li><a href=\"https:\/\/outboundhotels.com\/mammoth\/experiences\/#!\/e\/oru-kayak-rental-18a59c31\">Oru Kayak<\/a> complimentary rental<\/li>\n<li><a href=\"https:\/\/outboundhotels.com\/mammoth\/experiences\/#!\/e\/hyperice-normatec-rental-45a60068\/\">Hyperice<\/a> Normatec recovery kits<\/li>\n<li><a href=\"https:\/\/outboundhotels.com\/mammoth\/experiences\/#!\/e\/suunto-watch-demo-5f9044c6\">Suunto Watch demo<\/a> during stay<\/li>\n<li><a href=\"https:\/\/outboundhotels.com\/mammoth\/experiences\/#!\/e\/black-tie-ski-rentals-984e63ba\/\">Black Tie Ski &amp; Bike rental<\/a> discounts, on-site equipment delivery, and pickup<\/li>\n<li>YETI cooler and backpack complimentary rental<\/li>\n<\/ul>\n<\/li>\n<li>Nightly <a href=\"https:\/\/outboundhotels.com\/mammoth\/experiences\/#!\/e\/ember-hours-s-mores-3a55defb\/\">Ember Hours S&#8217;mores<\/a> by the fire<\/li>\n<li>Access to additional exclusive partner discounts from local businesses<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; 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class=&#8221;offer-detail&#8221; css=&#8221;.vc_custom_1740499765667{background-color: #ffffff !important;}&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_custom_heading text=&#8221;Outbound Mammoth Beyond&#8221; font_container=&#8221;tag:h1|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221; el_class=&#8221;featured&#8221;]Come on a journey with us. Introducing Outbound Mammoth Beyond, our new loyalty program that pays you back.[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;offer-cta&#8221; text_direction=&#8221;default&#8221;]It\u2019s free to enroll and once a member you\u2019ll receive 10% off the Best Available Rate, and earn 2% cash back on each reservation when you choose to stay with us (direct bookings only).[\/vc_column_text][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]At our hotel in Mammoth Lakes, CA, we believe that travel is good for the soul and fills us in a way that nothing else can. We believe travel is an opportunity\u2014a chance to learn something new, eat something new, and experience something new. It\u2019s a renewed connection with loved ones or a chance to disconnect. It\u2019s about bringing to life a piece of yourself you didn\u2019t even know existed. Our new loyalty program is just one more way we\u2019re going beyond what you thought possible.[\/vc_column_text][nectar_btn size=&#8221;large&#8221; open_new_tab=&#8221;true&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; icon_family=&#8221;none&#8221; text=&#8221;Join Now, It&#8217;s FREE&#8221; url=&#8221;https:\/\/guestrewards.com\/users\/sign_up?pid=ct&#8221; css_animation=&#8221;fadeInUp&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221; el_class=&#8221;disclaimer&#8221;]Enhance a future stay at Outbound Mammoth or other participating CoralTree Hospitality hotels by purchasing a hotel credit with your rewards. Donate your rewards through Cash for a Cause, where you can choose from thousands of charities worldwide through a partnership with GlobalGiving. 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